References and Resources

Have you heard, or read, of a service delivery or management topic you would like to know more about? It could be something new or just new to you. Ask us if we can recommend a text or give you a potted history. We're not infallible but our knowledge base is pretty broad.

Recently asked questions include:

Aren't there different ways of thinking about leadership? There can't be just one model.
What is the Theory of Constraints?
What is the history of some of the approaches advocated by Donald Berwick?
What is 'projectitis' and where does the term come from?
How does Chaos Theory apply to management?
What is the best textbook to consult about lifelong learning?

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